But if you misread conversational cues, you might drive away allies and earn a reputation as socially awkward. Follow these tips:
Acknowledge thanks. Say, “You’re welcome,” not “Don’t mention it” or “You don’t have to thank me.” Downplaying someone’s thanks is a poor way to respond to an expression of gratitude.
Skip the details. If someone says, “How do you do?”, smile and give a one- or two-word answer such as “Fine” or “Great, thanks.” Don’t take the question literally and give a long-winded account.
Then ask the same question and wait for an answer.
Respond to favors by expressing genuine appreciation—and nothing more. Let a colleague know how much you value her action by saying “Thank you, I really appreciate what you did” or “You’re a lifesaver.” Don’t undercut your gratitude by saying “I owe you one,” “You didn’t have to do that” or, worst of all, “I wish you hadn’t done all that.”
- 14 Tips on Business Etiquette No matches