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What to say when …

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in Workplace Communication

A co-worker starts viciously insulting your boss:

“Please keep such comments to yourself. I don’t like to give or receive insults.”

Your boss hints that your job responsibilities might change soon:

“Tell me what’s happening and what you’d like me to do. I love a new challenge.”

You disagree with your employee about the quality of his work:

“I use the same criteria to evaluate everyone’s performance here. You might disagree with how I measure quality, but we’ve been successful using these standards and you need to meet them.”

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