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What to say when …

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in Workplace Communication

You want to convince your boss to subscribe to a costly online service even though budgets are tight:

“I’ve run a detailed cost-benefit analysis, and I’m sure we’ll save money by investing in this service. Here’s how ...”

A customer calls and berates you and your company for a series of blunders:

“I realize you’re upset. So am I. In fact, I’ve taken a page of notes while you’ve been telling me all this, and I intend to address every problem. What would be the best way for me to follow up with you?”

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