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What to say when …

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You realize while delivering a speech that you misspoke moments ago and gave wrong information:

“Let me clarify something I said earlier. I want to make sure I give you completely accurate information.”

You don’t understand what your boss is asking you to do:

“I hear what you’re saying. But I’m still weighing what specific actions to take. As I understand it, the options are [list options]. Which one do you suggest?”

A top employee threatens to quit because “I just don’t see how I can make a difference here”:

“You’re already making a difference through your performance and great attitude. And you help us keep our edge in serving customers and coming up with terrific ideas. How would you like to make a difference?”

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