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Unhappy with a worker? Don’t personalize it

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in Leaders & Managers,Office Management

Some managers like to portray themselves as their employees’ “buddy.” If a staffer screws up, these managers say, “You let me down” or “I thought we were friends.”

Never inject such a personal tone into a business conversation. It diverts the employee’s attention from what needs to be done—and leaves the relationship needlessly strained. Instead, offer steps for the individual to improve. Keep your feelings out of it.

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