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Say ‘no’ and make it stick

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in Leaders & Managers,Workplace Communication

When colleagues and staff ask you for favors, you may dread saying no. So you agree to help out. Compound this by dozens of requests a month and you’re buried. Next time, just say no. If they persist, stand by your no and offer an alternative. Example: “I can’t do that, but I can suggest a few other options.” If they still nag you, give a “no and here’s why” statement, such as: “Again, the answer’s no. The reason is ...”

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