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What to say when …

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in Leaders & Managers,Office Management

An acquaintance refers to your boss as a pillar of integrity, although you suspect he may ‘cook the books’:

“Integrity is something I really admire, and I’ve been lucky to work for some exceptionally honest, principled people.”

A valuable employee asks for extra time off for an unspecified reason:

“You’re an important part of our team, and I want to accommodate you. At the same time, I have a responsibility to maintain staffing levels to handle the work. And I need to know I’m giving time off fairly. Can you give me a better idea of how much time you’ll need—or anything else that would help with my planning or understanding of your situation?”

Your boss criticizes you for a decision that you delegated:

“I blew it. It’s hard for me to delegate, and in this case I let someone make a decision that I should have made. How do you draw the line on what to delegate?”

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