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What to say when …

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in Leaders & Managers,Workplace Communication

The CEO kids you about blunders you made when you tried to tackle a new assignment:

[Smile or laugh] “I could have picked an easier way to learn those lessons! At least I’ll do better next time.”

You greet a new colleague whom you used to argue with when you both worked for another employer:

“Now that we’re working together again, let’s do everything we can to start off on the right foot. We have a lot of work to do here, and we’ll both be happier if we start from scratch.”

You get a call from a nosy headhunter who asks for “dirt” on who’s about to quit your firm:

“I’m not going to be a great source for you. While I understand what you’re looking for, I won’t spread rumors or violate anyone’s confidence.”

You want to alert one of your employees that his ego is interfering with his work:

“It’s great that you carry yourself with such confidence, but other people might see your manner as arrogance. So I’d suggest that you tone it down.”

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