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Suspend snap judgments

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When you hear something disagreeable, you may think “That’s BS” or “You’re dead wrong.” That gives you an excuse to tune out in a smug, self-satisfied frame of mind. Even if you’re right, however, a speaker can go on to say something of value. Someone who makes what you deem a faulty observation or cites a questionable “fact” might wind up revealing important information. As a rule, wait until the conversation ends to assess what you heard.

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