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Ease workers’ fear of change in policies, procedures

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in Leaders & Managers,Office Management

Prompted by the Sept. 11th terrorist attacks, many managers have changed their organization’s policies—from new security measures to data backup procedures and disaster recovery plans.

The way you communicate change influences how employees will react. By showing workers what’s in it for them, you increase their willingness to comply and even generate excitement. Tips:

Put yourself last. Rather than emphasize what you think needs to happen or what ideas you are instituting, speak in terms of what workers deem important. Cite results of employee surveys as the impetus for changes. Share staffers’ concerns and note that the reforms you’re announcing flow from their input.

Remove ambiguities. Change can threaten workers who prefer familiar routines. To increase their acceptance of new policies, specify three points:

1. The action you want employees to take.

2. Who is accountable for taking action and overseeing it.

3. A timetable to implement change and any big deadlines ahead.

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