The staff learns when you don’t blame — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
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The staff learns when you don’t blame

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in Leaders & Managers,Workplace Communication

To learn as a team, you have to gather for product reviews and examine what did and didn’t happen, without assigning blame or recognition.

At each review, identify what went wrong. List facts without judgment, and keep people’s names out of it. Then, do the same with what went right.

For unsuccessful outcomes, ask:
  • “How could we have avoided this?”
  • “What choices should we have made differently?”
  • “What did we misinterpret? How?”
  •  “What does this mean about what we should do going forward?”
For successful outcomes, ask:
  • “Did this really happen because we did something right, or are we taking credit for an act of nature?”
  • “What didn’t we do that helped us succeed?”
  • “How did our interpretation of events help?”
  • “What does this mean about how we should go forward?”
— Adapted from It Takes a Lot More Than Attitude… to Lead a Stellar Organization, Stever Robbins, Acanthus Publishing.

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