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Wegman’s secret: Employees come first

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in Leaders & Managers

Wegmans Food Markets recently clinched the #1 spot on Fortune’s “100 Best Companies to Work For” list, after making the list eight times in the past.

It turns out that Robert Wegman’s success comes from a renegade philosophy, applied consistently for more than five decades:

“Employees come first, customers come second.”

Wegman’s idea: If you make employees feel really, really valued, they will become highly loyal and their positive attitude will make your business magnetic to customers.

Here are some highlights of how Wegman has translated that philosophy into success:
  • Back in the 1950s, he began to pay health care benefits, a radical concept in retailing at the time. Then, he added defined-contribution and 401(k) plans.

  • In 1984, he introduced an employee scholarship program. Since then, Wegmans has distributed $54 million in tuition dollars to 17,000 employees.

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{ 1 comment… read it below or add one }

paul pomykala January 13, 2012 at 9:55 pm

to whom it may concern Please get this to the person/s that are in charge of reviewing areas for a new stores, In the town of North Greenbush NY we have a very busy corner/interscection that is shovel ready for devolopment,the area is midway between Albany NY
and Pittsfeild Ma. the town concil is on board also.
feel free to call me or email,pmpomykala@hotmail.com 518 265 2938
thank you


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