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Two critical lessons from the war front

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in Leaders & Managers,Workplace Communication

In fighting a war, U.S. generals apply the following strategies, which will serve you well, too, when things simply must not go wrong:

1. Don’t test new systems at critical times. Stick with proven, off the-shelf technology you’ve used before.

2. Manage the flow, not the inventory. What counts is the amount of what you can deliver where it’s needed, not what you have on the shelves.

— Adapted from “Speed Kills: Supply Chain Lessons from the War in Iraq,” Diane K. Morales and Steve Geary, Harvard Business Review.

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