“The market is down,” they rationalize, or “Our mailroom lost it.” “That new regulation is killing everybody.” “Well, I had our lawyer review it.”
Do they really think that shirking responsibility for their actions will leave them blameless? Do they think no one will notice? Do they think things will magically get better?
Time to grow up.
As a leader in your organization, you have the ability to respond before, during and after a crisis. To do so, ask yourself these questions:
- What could I have done that I didn’t do? Can you apply the answer now to avert future catastrophes?
- What could I not have done?
- What did I misinterpret? It’s not just action that goes amuck; it’s also faulty analysis and poor strategy.
— Adapted from It Takes a Lot More than Attitude …To Lead a Stellar Organization, Stever Robbins, Acanthus Publishing