What’s a crisis … and what’s not? — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
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What’s a crisis … and what’s not?

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in Leaders & Managers,Workplace Communication

In his later years, Winston Churchill napped every afternoon, leaving these instructions: “Wake me only in the event of a crisis. I define a crisis to be the armed invasion of the British Isles.”

The point: Leaders know the difference between a crisis and a routine setback. Do you?

Someone hacks into your computer system and steals customer records.

___ Crisis? ___ Not a crisis?

A messenger service loses a package of documents.

___ Crisis? ___ Not a crisis?

The client who brings you half your yearly profits pulls his account.

___ Crisis? ___ Not a crisis?

An important member of your staff quits in the middle of a big project.

___ Crisis? ___ Not a crisis?

Bottom line: How do you expect your people to know when not to panic if you don’t?

— Adapted from The Time Trap, Alec Mackenzie.

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