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Forgive and forget? Not every time

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in Leaders & Managers,Workplace Communication

When your people make mistakes, it’s often tempting to forgive. After all, we’ve all messed up at some point, haven’t we?

Yet, sometimes, you shouldn’t forgive. Here’s how to decide:
  • Honest mistakes are judgment lapses, omissions and simple errors.
Wise leaders forgive them because they provide a chance to teach newcomers to be more effective. When forgiving, they say: “You can learn from this. Let’s find out how.”
  • Dishonest mistakes are unethical attempts to defraud, deceive, cheat, deflect blame or steal.
Wise leaders know that forgiving such activities even once puts an end to their own chances of leading effectively. Instead of forgiving, they say: “Leave now; you’re fired.”

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