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When good people let you down

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in Leaders & Managers

What should you do when one of your most trusted people produces substandard results on an important project or initiative? Before you start playing the “blame game,” take these steps:
  • Say that you’re disappointed in the results, not in the person who produced them.

  • Invite the person to explain his or her expectations for the project. Compare that vision with yours. In many cases, this is where the problem lies.

  • Formulate a plan together that will yield better results. If the person can’t help in that process, maybe he or she is the wrong person for the job. But in most cases, you’ll jointly decide on measures that will lead to better results.

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