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Build rapport by affirming what you hear

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in Leaders & Managers,Workplace Communication

Before you try to persuade people, you want them to respect you. Establishing rapport helps. Foster trust by affirming what others tell you. Look for openings in a conversation to second their opinions and compliment them on their abilities. Disagreement is fine as long as you don’t negate what you hear. Example: Rather than argue, “That’s not how I see it,” say, “That’s one way to see it. I have a different view.” When you respond with negative words such as “not” or “that’s wrong,” you shut off not only the possibility of building rapport but also the opportunity for creative solutions.

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