Engage in the right kind of small talk with your staff — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
Build rapport with employees by showing that you’re not all business all the time. Look for opportunities to get people to open up about a range of topics, from how they spent their weekend to their favorite books or movies. Even better, remember what they tell you about their hobbies or experiences—and follow up. Example: If a staffer says he likes thrillers, clip a review of a good suspense novel and leave it on his desk. The more you can broaden the range of subjects you’re willing to discuss, the stronger your relationship.