He realized the only way he could win was to pry his employees’ hands off their obsolete ways. They would have to let go, but he would have to let go first. Haught decided to lead change by example.
First: He had to let go of the notion that the boss is “the smartest person in the room.” He quit hijacking the conversation.
Second: He had to let go of perfectionism. You can easily study something to death.
Third: He had to let go of how he defined failure. Now he and his team know that it’s still productive, even if you revisit a process five or six times.
—Adapted from It’s Not What You Say … It’s What You Do, Laurence Haughton, Currency Doubleday.