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Document your conversations.

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in Leaders & Managers

Document your conversations. New York literary agent Gareth Esersky keeps a spiral-bound notebook by her phone. On a new page each day, she records the subjects discussed in all her phone calls. It sounds like a throwback to an
earlier, pre-electronic age, yet it’s proven useful many times. “When someone calls me and says, ‘We never discussed that!’ I can leaf through my book and say, ‘Oh yes we did, in a conversation on such and- such a date.’”

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