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On-Site pharmacy kiosk pares lunchtime chore list

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in HR Management,Human Resources

During the winter in New York, employees who work at Times Square-based Viacom don’t want to leave their warm building.

So, three years ago, the company added a kiosk that lets employees order prescriptions from New York-based pharmacy chain Duane Reade.

Employees transmit prescriptions to a Duane Reade call center, staffed with a dozen pharmacists, one of whom appears on a video screen and can talk in real time to the person placing the order.

A bonded Duane Reade staffer delivers the prescriptions, along with other drugstore items the employees might order,  before quitting time the same day.

A few were wary of the talking kiosk at first, says HR Director Lisa Grossman. But as employees learned how to use it, it became a regular stop for filling prescriptions and buying other pharmacy fare.

Grossman says Viacom doesn’t pay anything for the kiosk. The pharmacy chain pays for its upkeep. Duane Reade also reimbursed Viacom for installing a high-speed telephone connection and supplied marketing materials.

Contact: Lisa Grossman, director of HR, at lisa.grossman@viacom.com. 

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