Telecommunications service and support company
How do we improve customer service without recruiting more staff or buying technology?
This is one of the questions we get asked most. We have a number of ways of helping with this and it usually needs to be tailored to the customer in question. However, here is what we did to support this customer.
The customer has been operating for seven years, promoting themselves as a sales and marketing organization for the provision of all things telecoms.
Although the company had experienced good growth with increasing revenues and profits year after year, certain problematic customer service related issues existed. We were asked to come into the business to help provide ...(register to read more)