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Can we talk? Surveying your prospects and clients

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by on
in Business Management

Today more and more companies around the world understand the importance of really knowing how their customers and prospects view their organizations. They also realize that customer viewpoints can change quickly. So how do you keep informed of your customers' opinions? How do you know they're continually satisfied? That they value your company? That they feel appreciated?

Gathering this data objectively, accurately and quickly can be difficult. Yet it's critical in today's competitive marketplace. Customer information usually comes from within a company. While this information may be useful as one data source, it's seldom accurate and can vary across departments. Typically, customers and prospects are not honest when speaking with company personnel. Add to this human filters, interpretations and individual agendas, and the end result can be misleading.

Surveys, properly done, can provide companies with the customer informatio...(register to read more)

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