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How should we handle organization-wide training on new software?

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John Wilcox

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in Human Resources,Office Technology,The HR Specialist Forum

I have a question about how to handle software training for our staff. We’re going to be upgrading all the PCs around the office over the next few months, and I’m worried that we’ll have a productivity slump. In particular with Windows 7 coming out, I have concerns that the new operating system and software will have a steep learning curve. We experienced that in spades with Windows Vista, and I don’t want a repeat. We have 18 employees who will be affected. Should we hire a trainer to come in? Send staff for off-site training? Rely on the software documentation and online support? I’d appreciate any advice.—Steve, NE

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{ 2 comments… read them below or add one }

angie December 8, 2009 at 8:21 am

I would get some type of assistance for all employees, in or out of the office. Might seem like you are dishing out money for something the employee can just train themselves at but they wont and it will end up costing more in the long run. I just started using http://www.infor.com/solutions/workforce-management/ for our company and they have online 24/7 support. Makes things helpful because if a trainer were there to show me the process it is a sure thing the minute that he/she left I would have a question. But in your case something is better than nothing. Good luck to you!


ntx November 23, 2009 at 10:24 am

I’m a big fan of calling in an outside trainer to do in-house training for all staff. That way, people can get a common feel for how the new software will affect how the organization gets work done. You have to coordinate closely with the trainer in advance so the training is truly customized for your needs, but good trainers will insist on that anyway.

Whatever you do, don’t rely on people just muddling through Microsoft’s tutorials and help function. IMO, they’re worse than useless.


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