How can we manage unauthorized long distance calls? — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
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How can we manage unauthorized long distance calls?

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by on
in The HR Specialist Forum

Question: “Even though our policy states that the phones are to be used for company business only, every month our phone bill shows numerous, obviously personal long distance calls to other states. Our office has over 20 phones and there is no way to trace which phone made the calls. The charges for the calls aren't much, but employees should be spending their time working, not talking on the phone. Can anyone give me a solution for this problem?” — Linda, Penn.


The service provider can assign "codes" that are necessary to place a long distance call. HR could be the custodian of these numbers, issuing a code number to each employee taht must be used for the call to be completed. The bill can be monitored. If employees know the bills will be checked, they may be more careful. We have used this system many years and it works.

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