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The heart of the organization: you

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in Workplace Communication

Frances Hesselbein, who led the Girl Scouts of the USA from 1976 to 1990, believes that anyone can be a leader, no matter where he or she finds themselves in an organization.

She tells a story about a staff member who understood that perfectly.

The staff member spoke up at a meeting, after Hesselbein had asked everyone to introduce themselves:

“My name is Troy. I work in the mail room, and I like to think of myself as the heart of the organization. Everything that comes into the organization comes through me. Everything that goes out of the organization goes through me. I am the heart of the organization!”

Troy’s heart brought new insight about the importance of every person. She never forgot Troy, or that moment.

— Adapted from “Frances Hesselbein: To Serve is To Live,” Michael McKinney, Leading Blog.

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