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Lend more support and less snarkiness

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by on
in Workplace Communication

U.S. workers could use a little cheering up.

According to Conference Board’s annual survey, employee satisfaction reached its lowest level in the 22 years the survey has been conducted. In 1987, 61% of workers reported being satisfied with their jobs. This figure fell to 52% in 2005 and then to 45% in 2009.

Yet another study, published in 2004, in the journal American Behavioral Scientist, reveals that happy teams perform better, leading to more company profitability and customer satisfaction.

Researchers compared the proportion of encouraging comments among team members (“That’s a good idea!”) to the number of disapproving or sarcastic interchanges (“That’s the dumbest thing I ever heard.”).

Bottom line: We could all use less snark, more support. What can you do about it?

  • Send an e-mail to a co-worker thanking her for something she’s done.
  • Do something for someone else without expecting anything in return.
  • Look for the positive traits in others and compliment them for those traits.
  • Focus on the aspects of your work that you can control.

Source: American Behavioral Scientist and Conference Board.

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