Question: We are discussing how to alphabetize our file folders, and our problem is twofold: First, some people are good about putting files away as soon as they’re done with them; others just toss them anywhere until it becomes an all-day project for someone (usually one of the two administrative assistants in the office).
Second, not everyone agrees on “rules” to follow. Should “The John Smith Company” be filed under “J” or “S”? We’re a fairly small office (20 total) that has grown significantly over the past few years. When there were fewer people, everyone knew that if you needed to find the “XYZ Corporation’s” folder, it might be under “Bob Jones,” because he owned it!! We’re trying to convince people that newbies can’t be expected to know that.
Any help or ideas would be appreciated. — MK, Massachusetts