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Admin communication

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Question: Has anyone put together a group program for the administrative assistants at their company to promote communication, education, training, etc? I have been asked to organize a quarterly meeting and I need a starting point. If anyone has done this and has suggestions or ideas, I would greatly appreciate the help!  -- Anonymous


We have monthly meetings called "Best Practices". The administrative staff (including the Executive Assistants) get together once a month and one of us will give a presentation on something that has been useful to us, or that we have expertise in, over a lunch that the company brings in for us. Things from new policies and procedures to computer short cuts are talked about here. There has even been a Photoshop presentation that was done. We have others in the firm give presentations on things that we could do to enhance our performance and efficiency. Since we all have ideas that could help others this is very helpful and the only cost is lunch to the company because we are not hiring outside speakers, although that could be helpful as well. It also helps keep everyone on the same page and foster work relationships - we all have to work in the same environment.

I created a professional development program for the administrative personnel (7 senior secretaries). I've attached the following example of some of the items covered. If you would like a few templates let me know.
Teaching one another
Learning from one another
Generating Ideas
Creating energy
Display edge (be prepared for what happens)

Some Topics of Discussion:
Working w/ staff and our bosses
Managing the Manager (the partnership)
Developing and increasing teamwork
Working efficiently
Personal development
Handling difficult situations
Managing Conflict
Stress Management
Organization/time management
Project Management

Topics Covered -
Different types of personalities in workplace
How to deal with difficult people
Conflict management
Performance Evaluations/Personal Assessments
Constructive Criticism and Feedback
Leadership and the manager’s role

I had the opportunity to work with two departments that held admin meetings. One department had "make it better" sessions. This was where we all came together to discuss ways to improve the department. Everyone came to the meeting with an idea on how to make everything work better.

The other department was a time to let others know what projects we were working on or if we were experiencing an problems. It was also a time to ask for assistance or advice.

Last year we implemented a program called, "Raising the Standard," (an Employee Continuing Education Program) for our 20 administrative assistants. I have written the curriculum and teach the class once a month, which has been very well received by our church staff as a whole (105 employees). We are also starting a monthly class in January for our Directors and Managers. The admins eat lunch together (to nurture relationships on staff) followed by a one hour interactive training session.

The titles of our training modules are:
Communication that Strengthens Cooperation, Attitude & Altitude ~ Climbing Higher & Reaching Farther, The Making of a Team, The Influence of the Written Word, English & Excellence, Organizing Your Office & Time and Building a Functional Filing System for Ministry.

Each training module is very indepth and covers six - eight months of training. If you would like a detailed RTS Session Outline, which covers all of of our topics, just let me know.

I would love very much love to have your RTS Session Outline if possible. Thank You

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