How do I ‘appear’ enthusiastic’ yet maintain a professional demeanor?
Question: “When I started at my company, I worked for two senior execs. Now, I also work for the president. I handle all of their office and personal work, which includes personal errands for the president. On my review, it was stated that I am not enthusiastic about everything that I am asked to do. I’ve never refused a request, but I don’t want enthusiasm to be interpreted that I need more to do. I am frequently complimented by customers and co-workers on my helpfulness. I also work overtime every day on an unpaid basis. I noted this on my last review comments. But the president keeps bringing up the ‘enthusiasm’ comment on my review. How should I respond to this comment?” — Anonymous
I’ve run into this before, too. I finally figured out that if I ask what he/she means by enthusiasm, it opens the discussion. I also learned to ask what it is that he/she is looking for and to cite some instances where he/she thought I was not as enthusiastic as he/she wanted. The answer may hurt, but I’d rather fix it now rather than beating my head on a brick wall trying to figure it out on my own.