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Base pay for administrative professionals across the United States is expected to remain consistent with 2010 levels, according to the OfficeTeam Salary Guide 2011.

The average increase in starting salaries for all positions is 1.1%, with slightly larger gains forecast in customer service and health care.    

Findings from the study:

  • Executive assistants can expect starting salaries to rise an average of 3.4%, to the $35,750 to $49,000 range.  
  • Base compensation for administrative assistants will increase 2.5%, to $26,500 to $35,500 annually.
  • Starting salaries for receptionists will decrease 0.5%, to the range of $21,000 to $28,500 per year.
  • HR assistants will see an average base compensation of $26,750 to $36,500, a 0.8% increase over this year.
  • Office clerks can expect starting salaries in the range of $20,250 to $26,500, a decrease of 1.1%.
  • Base compensation for customer service managers will be between $35,750 and $49,500, a 2.1% increase.
  • Starting salaries for medical executive assistants will be in the range of $35,000 to $47,250, an increase of 2.5%.

Where the gains are:

If you’re a technical whiz, flaunt it. Businesses seek admins with intermediate to advanced proficiency in Microsoft Office applications, including Word, Excel, Outlook and PowerPoint.

And as administrative professionals take on more responsibility in new areas, sought-after candidates will have expertise in Adobe Acrobat, Microsoft Access, database management software, enterprise resource planning (ERP) software, and monitoring of social media.

Likewise, if you have industry-specific knowledge, you’re in luck.

“Starting compensation in the administrative field is expected to remain at or near 2010 levels,” said Robert Hosking, executive director, OfficeTeam. “However, salaries in some areas, such as health care and customer service, are seeing modest gains as companies bring in support staff with specific industry experience.”

Request a free salary guide at www.officeteam.com/salarycenter.

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