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by John Schaefer

If a star employee has ever surprised you during an exit interview by saying she had been dissatisfied with her job for a long time, you’re not alone. It’s quite common to find a vast divergence between employee satisfaction and management’s take on the situation.

It’s also expensive.

Managers frequently make five big mistakes that can send your valued employees packing. Luckily, they’re easy to fix.

Mistake 1: Not being credible

All executives claim to value their people. Are employees really getting the message?

Recognition programs, incentives, bonuses and “atta-boys” are common in most companies. Too bad employees often perceive them not as real incentives, but as manipulation.

Why? There’s a fine line between the perception of true appreciation and feeling that managers are just “throwing them a bone.”

With staffing down, workloads up and everyone busier than ever, it’s easy for employees to feel their ...(register to read more)

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