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When it comes to discrimination, the customer isn’t always right

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in Discrimination and Harassment,Employment Law,Human Resources

Employment discrimination has been illegal for decades, but prejudice lives on. Even if bigoted customers insist on discriminating because of race, employers must still comply with the law.

Title VII of the Civil Rights Act of 1964 prohibits employers from discrimination in compensation, terms, conditions and privileges of employment because of the individual’s race. The 7th Circuit Court of Appeals, which covers Illinois employers, recently affirmed the supremacy of Title VII. In Chaney v. Plainfield Healthcare Center (No. 09-3661, 7th Cir., 2010), the court ruled that an employer’s policy that excluded black nursing assistants from working with certain patients created a hostile work environment, in violation of Title VII.

The patient’s desire to receive treatment only from white employees didn’t matter.

Preferences, policies, profanity

Brenda Chaney, who is black, worked as a certified nursing assistant (CNA) at Plainfiel...(register to read more)

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