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Minor manners make big impressions: 3 small ways to shine big

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in Admins,Business Etiquette,Leaders & Managers,Management Training,Office Management,Workplace Communication

Manners are an important part of the work world. And knowing cultural and regional differences is just as important as we move toward a more global economy.

Here’s what recently polled administrative professionals had to say about business etiquette:

“How much do you feel you could benefit from taking a course on business etiquette?” Benefit greatly or somewhat: 82%.

Meanwhile, executives were asked:

“How important is it for administrative professionals to possess tact or diplomacy to succeed in your company?”

On a scale of 1 (not important) to 5 (most important/necessary to succeed), the average answer: 4.2.

How to roll out the red carpet for visitors

Being friendly and responsive is the key to treating VIPs, says Peter Post, Emily Post's great-grandson and author of The Etiquette Advantage in Business. Here are a few business etiquette tips on how to help you and your boss shine with VIPs in the office:

Deliver a heads-up to the boss. Even if you wouldn't normally give your boss a five-minute warning before an appointment, this would be a time to do it.

"You might give him a chance to clean his desk," says Post. "You're giving him that moment to get ready." Greet VIPs by name. Example: Stand up, say: "Hello, Mr. Smith. Let me tell John you're here." Go to John's door, as opposed to calling him, open it for the VIP guest, then close it behind him. These are nice, simple things you can do. And you'll be remembered.

Shoo away distractions so you're not caught juggling when the VIP arrives.

Example: "I want to help you with that problem, but I know Mr. Smith is about to arrive and I need to give him my full attention. I'll get back to you."

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