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How to safely handle calls for references, recommendations

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in Discrimination and Harassment,Employment Law,HR Management,Human Resources

Clearly, predictions of a “jobless recovery” from the Great Recession are coming true. The unemployment rate has been hovering between 9% and 10% for more than a year, and stood at 9.9% at the end of April.

Chances are, some of those unemployed people once worked for you—and they would probably love to list your organization and their former supervisors as references.

That means it’s time to make sure you have policies on how to handle reference-check calls. Start training managers about your policy now—before a supervisor makes a mistake that invites a former employee to sue.

Consider the inevitable: With more applicants than job openings, many job-seekers will be disappointed; some will suspect that the reason they lost out on a new job is because someone at their former employer bad-mouthed them.

Answering the call

When prospective employers of your former employees call, the safest policy is to provide only the basics: dat...(register to read more)

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