Reversing the toll of rudeness — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily
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Rudeness costs an organization in productivity and morale. Consider this survey by the Marshall School of Business (USC), which researched the impact of rude behavior in the workplace:

More than 90% of the 3,000 employees surveyed said they had experienced incivility on the job. Of those, 50% said they had lost work time worrying about the incident; 50% considered changing jobs to avoid a recurrence; 25% cut back their efforts on the job.

The remedy? 

  • Greet people who cross your path during the day, even when you’re in a hurry.
  • Set a courteous tone in meetings by actively listening.
  • Intervene whenever you see rudeness on the job with a simple “We don’t treat each other like that here.”
  • Engage peers in face-to-face conversations rather than always sending e-mail.

Tip: To set a professional tone with co-workers, clients and customers, read our free report, 14 Tips on Business Etiquette.

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