Question: "We work in a very busy medical practice where every patient visit requires that several people record information on the patient’s chart. When information is missing or incomplete, the person with the patient has to stop everything and go find the one who handled the chart last. These interruptions occur throughout the day, waste a lot of time, and create a great deal of frustration. How can we run this office more efficiently and stop being so snippy with each other?" Concerned Co-worker
Your Office Coach
Each Wednesday, nationally syndicated workplace columnist Marie G. McIntyre, Ph. D., answers your “in the trenches” workplace questions on everything from team-building to getting a raise to dealing with difficult people.
Question: "A woman in our office complains constantly. A couple of us thought she might be depressed, so we suggested that she contact our employee assistance program. However, she didn’t like what the counselor said, so she won’t go back. Times are tough, and her chronic negativity makes everything more depressing. What should we do?" Tired of Listening
Question: “Our human resources manager frequently takes home confidential employee information. Recently, he left personnel files on the front seat of his car while it was being serviced at a garage. Given the risk of identity theft, this seems highly irresponsible. His boss doesn’t seem to care, so what can we do?” Concerned
Question: “Management keeps pushing me to work longer hours. A few months ago, I finally refused to stay late anymore, citing the need to spend time with my family. Since then, I have been deliberately sidelined from important projects. My last performance review included negative comments about my unwillingness to work extra hours. I would look for another position, but the job market for people in my field is very tight. I can’t afford to lose my paycheck, so what should I do?” Resentful
Question: "How do you respond to colleagues who ask a lot of personal questions? Recently, I had to take vacation on short notice to care for my sick daughter-in-law. Before I left, my co-workers kept asking where I was going and whether my husband was going with me. I managed to dodge the questions, but their nosiness caught me off guard. How should I handle this in the future?" Not a Busybody
Question: “I work the late shift in a hospital laboratory and usually sleep for a while before going in. The other night, my supervisor called and asked if I was available. When my husband said I was sleeping, my boss explained that he needed me to come in early because of a 'medical crisis.' My husband refused to wake me and suggested calling someone else. He is protective of my sleeping time and insists that management can’t make me come in early because there is no 'on call' policy. Does my supervisor have the right to make me go in early? And how should we handle any future calls?” Losing Sleep