When romance blooms at work, trouble may lurk not far behind. That’s especially true when co-workers fight over the same love interest. A spurned employee may be out to get her rival, leading to all sorts of conflict. Fortunately, this isn’t the sort of thing that employers have to intervene in—as long as there’s no workplace violence.
Our workplace conflict resolution strategies will show you how to handle employee conflict by suggesting conflict management activities
Conflict management styles vary, but whatever approach you choose in dealing with employee conflict, our advice will help you in conflict resolution in the workplace.
The co-worker in the next cubicle hums all day. Yesterday your boss dressed you down in front of the entire team. Another admin has been griping about the same issue for a week. In every case, it would be all too easy to ignore the problem, or avoid confrontation by sending an email. But in every case, a live conversation is the better solution.
Conflict happens in all corners of the workplace. But if issues aren't settled, bad things can happen: Good people quit, morale can plummet and, sometimes, violence can erupt. But supervisors and managers don't need to become certified mediators to settle disputes. You just need to understand some basics about human behavior, practice the fine art of paying attention and offer yourself as a neutral party who wants to resolve the problem.
At work, numbers speak volumes. If you can’t show, quantitatively, that something is improving, then how can you really know it’s improving? It’s not surprising, then, that more admins are being asked to set SMART goals—specific, measurable, attainable, realistic and timely goals—to be evaluated against.
Say one of your employees stops by your office with a troubled look on her face. She has a complaint, but wants to speak with you “off the record.” Can you comply with her request for confidentiality? Should you? It all depends on the content and context of the complaint.