Many lawsuits result from relatively small, manageable disputes that weren’t dealt with directly, often because HR simply didn’t know what to do or feared making it worse. Kathy Perkins, one of the presenters of our webinar, "How to Resolve Workplace Conflict," offers these proactive strategies for dealing with disruptive conflict.
Our workplace conflict resolution strategies will show you how to handle employee conflict by suggesting conflict management activities
Conflict management styles vary, but whatever approach you choose in dealing with employee conflict, our advice will help you in conflict resolution in the workplace.
Many lawsuits result from relatively small, manageable disputes that weren’t dealt with directly, often because HR simply didn’t know what to do or feared making it worse. Here are my favorite strategies for dealing with disruptive conflict, based on the book Resolving Conflicts at Work by Kenneth Cloke and Joan Goldsmith.
As hard as it is to listen to two co-workers arguing, it’s even worse when people keep their opinions to themselves. Creative tension happens when people share constructive differences of opinion, which can ultimately lead to better work. Of course, not all arguing is constructive or productive. Here’s how to tell whether you should step in to defuse bickering:
Arguments erupt all the time. Even the best managers can’t stop them. But you can establish ground rules for combatants so that they confront each other in a civilized manner.