Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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People with strong conversational intelligence have the power to connect and build trust, says Judith Glaser, author of Conversational Intelligence: How Great Leaders Build Trust & Get Extra­­ordinary Results. She offers five ways to improve your conversational-intelligence skills.
Criticism can cut deep, but it doesn’t have to be crippling. Take back your power and learn how to accept criticism without crying, with these tips from Nicki Krawczyk.
Next time you find yourself in a standoff, exert influence and come to an amicable solution with these five tips from Bob Burg, author of Ad­­ver­­saries Into Allies.
Whether it’s helping you appear confident, landing a promotion or en­­couraging agreement, body language can be a great ally or enemy in your career. Here are six ways to make your body language work for you.
One job sponsor isn’t enough to provide job security you need in a rapidly shifting business landscape. Center for Talent Innovation CEO Sylvia Ann Hewlett shares tips.
Do more math to achieve greater career success ... Do away with the idea that maintaining eye contact is always a good thing ... Rid yourself of email déjà vu with Google’s Canned Re­­sponses.
Paying attention enhances our memory, but it’s not a simple feat. Fortunately, we can employ numerous tricks to make sure in­­for­­mation sticks.
Stop feeling insecure about whether your speaking voice is too high or too low. Find your optimal pitch—or your natural speaking voice—by following this advice from Sandra Kazan, a voice and speech coach.
The next time an employee approaches you with a request, stop yourself from automatically replying, “We can’t do that!” Instead, ask yourself, “Can we do that?”
After you have wrapped up a presentation, show sincere interest in your audience’s feedback. Your listeners deserve your complete attention—after all, they just gave you theirs.
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