Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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How you communicate can make the difference between success and failure when it comes to allowing flexible work arrangements within your department.
Just launched in January, Brand Aid isn’t a book about manipulating others, putting on airs or saying things you don’t really mean. It IS about using your words and actions mindfully.
You can cause conflict when you respond to questions in an aggressive or rude way. Here are three tips you should remember when you respond to people’s questions:
The Golden Globes often provide public speaking inspiration. However, Deborah Grayson Riegel, an expert in presentation and interpersonal communication skills, explains how the speeches fell short this year and offers advice we can all use:
Employees may complain to you that their jobs are too difficult. However, a little probing usually reveals they’re referring to stumbling blocks that, in total, constitute only a small part of their workdays.
If some employees work at home—even on a part-time basis—they may feel out of the loop and unmotivated at times. To keep those employees feeling connected and motivated, take these steps:
Severing professional ties with someone, especially an employee, can be as rough on the messenger as it is on the recipient. Take these business leaders’ advice to handle it as well as possible.
To help you and your colleagues stay consistent in your written communications, Bonnie Trenga Mills, author of The Curious Case of the Mis­­placed Modi­­fier, shares tips on how to make a style sheet for everyone’s reference.
The best presentations unfold in three parts: (1) straightforward opening that sets an audience’s expectation for what’s to follow; (2) an orderly midsection; (3) a decisive, confident conclusion.
Many of your employees may occasionally have to deal with customers. Here's a primer to help them understand what it takes to not only hang on to customers, but leave them with a positive impression of your business.
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