Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

When dashing off your next memo, report or e-mail, cut right to the core points. Readers see your writing as a reflection of how you think, so keep it direct and logical.

It’s become a reality-show catchphrase: “I’m not here to make friends.” The implication is that to win, you can’t afford to treat people generously. Will you go further by being cutthroat or collaborative? Let’s look at the data:

If you manage a team that’s stuck in a rut or not working up to its full potential, it may have nothing to do with the drive and talent of the participants. They all may want to succeed and be giving 100% effort, but the results can still disappoint. The problem could be conflict—not too much, but too little.

Workplace noise is a pet peeve for one in five employees, and it can even damage productivity. But is it a peeve worth escalating to human resources? Most HR workers would say that employees should resolve the noisy co-worker issue on their own.

Expectations get lost if communicated poorly, so how you encourage followers is just as important as what you’re encouraging them to do. Here’s how to communicate effectively:

Autumn brings with it a “back to school” feeling that can be sated only with a seminar or course. And there’s no easier, more affordable source for online learning than iTunes. Find out about this new, free training resource that just might work in your organization.

The poet E. Ethelbert Miller recently published a memoir, The Fifth Inning, powered by one metaphor: that in baseball, the fifth inning can represent a complete game. Mostly, he takes stock of how to measure success:

Here are three ways to break out of the feeling that you’re reliving the same moment over and over: 1. Tune in. 2. Partner up. 3. Try mentoring.
A reader recently wrote: What gives with everybody using the words “to myself” instead of “to me”? The administrative people around me always write things like: “Please send your response to my secretary or myself.” That makes no sense ... Did someone make this grammatically correct and forget to tell me?
No one likes a braggart, right? But when it comes to getting the recognition you deserve, you can’t afford not to take credit for your work, even if it means seeking out credit. Getting recognition—and using it wisely—is key to managing your career and receiving raises.