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Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

You don’t need the word “chief” in your title to act as a leader to the troops. Show that you possess the qualities to lead a team by exhibiting these leadership traits:

Signing a contract is always a hair-raising and nervous experience. But signing a hotel, convention center or other facility's standard contract for your company could damage your organization's financial well being. To protect yourself, ask to review the standard contract, but consider that as only a starting point.

Top performers in every field, just like top athletes, go through slumps. For ordinary mortals, a slump may be less visible than a superstar’s, but it’s built on the same combination of losing confidence, obsessing on errors, fretting over every new move and struggling with hellish projects they once liked. Here are some techniques that can help slumpers snap out of it:
Pay-for-performance and higher employee health care contributions look like they’ll remain fixtures of the post-recession comp and benefits landscape. Here are 11 other trends that could take a firm hold in 2011:
“If HR stays on the transaction side, we’ll be out of business in 10 years,” said Conrad Venter, global head of HR at Deutsche Bank. “Business leaders will say.… ‘Where’s the value?’” and choose to outsource those transactional duties."


by on January 12, 2011 9:00am
in Workplace Communication

Is there a gap that feels as big as the Grand Canyon between your aspirations and your accomplishments, between the dreams you want to achieve and the reality of your current circumstances? Why do we think one thing, say another and then do something else? It’s because we’re what I call out-of-alignment.

That colleague looking into your eyes intently as he answers your questions may be telling you a fib. Pamela Meyer, author of Liespotting: Proven Techniques to Detect Deception, says to look for these common tip-offs that someone is lying:

You can fight for causes at odds with your organization’s position, but once a decision is made and directives given, you must comply or go. Consider the story of Robert Drinan, who ran for a U.S. House seat on an anti-Vietnam War platform and, in 1971, became the first Catholic priest to serve as a voting member of Congress.

Executive coach Michael Neill was conducting a seminar a few years ago when a woman stood up, “dripping with disgust,” and pointed at him. “The problem with you,” she said, “is that you give people hope.” It started Neill wondering where hope had acquired such a bad name. What he found was that critics of religion often accuse those belief systems of giving people “false hope.”

One way you can increase productivity of knowledge workers is by breaking down time barriers. That is, build in time for them to share knowledge. Example: Boston-based Millennium Pharmaceuticals discovered that researchers didn’t have time to share lessons from experiments. So it dubbed a small group of scientists “knowledge intermediaries.”