Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

It's time to ban unproductive meetings! Ensure the success of your next meeting by asking these five questions. They’ll set the stage for participants to make the most of the time they spend in the conference room. Feel free to pass along these suggestions to everyone in your workplace who organizes meetings.
It's time to ban unproductive meetings! Ensure the success of your next meeting by asking these five questions. They’ll set the stage for participants to make the most of the time they spend in the conference room. Feel free to pass along these suggestions to everyone in your workplace who organizes meetings.
It's time to ban unproductive meetings! Ensure the success of your next meeting by asking these five questions. They’ll set the stage for participants to make the most of the time they spend in the conference room. Feel free to pass along these suggestions to everyone in your workplace who organizes meetings.
It's time to ban unproductive meetings! Ensure the success of your next meeting by asking these five questions. They’ll set the stage for participants to make the most of the time they spend in the conference room. Feel free to pass along these suggestions to everyone in your workplace who organizes meetings.
If you're managing an office, chances are that you're the kind of person everyone's always looking to for help. From your boss to your colleagues ... your kids to your spouse ... you're the "go-to" person to solve problems, answer questions and get things done. But there's one problem with this situation: When you need a problem solved or a question answered, who's there to help you?

That colleague looking intently into your eyes as he answers your questions may be telling you a fib. Pamela Meyer, author of Liespotting: Proven Techniques to Detect Deception, says to look for these common tip-offs that someone is lying:

Robert Eckert, chairman and CEO of Mattel, recalled in a recent New York Times interview that his late father liked to say, “Bobby, how’s it going? Enough about me. Tell me about you.”
Managers who guard their time know not to get embroiled in employee disputes. Refereeing conflict can involve hours of fruitless back-and-forth verbal attacks. Instead of immersing yourself in staffers' feuds, set boundaries and ground rules. Then stay out of it.

Question: “I am looking for a good seminar on ‘Communicating with Diplomacy’ or ‘Working with Difficult People.' I saw some local classes that looked relevant, however, after reading the reviews online, I’m hesitant to register.  Can you recommend any workshops to get this information?" – Melisa


Pay attention to first impressions—the ones you’re making on others ... Steel your resolve by clenching a muscle ... Increase productivity by keeping one to-do list ... Optimists find jobs more easily than their peers and are more likely to be promoted ...