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Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

Could co-workers benefit from a little more interaction? At public relations firm Conover Tuttle Pace, employees swap desks for a few weeks to spark cross-company chats and fresh ideas. Here's how they do it:

Take this quiz to see how well you understand the general guidelines for preparing presentations.
There’s still no substitute for a handwritten note, and a face-to-face conversation is still more powerful than an e-mail. Here are four ways to revive old-school ways of building relationships in the business world:
Question: “I have been having problems with a female co-worker. 'Kelly' and I have always had a friendly relationship, but now she’s avoiding me ... I’d like to talk privately and get everything out in the open, but I don’t think Kelly will allow it. What should I do?”— Just a Friend
Be careful if your employees are spreading the word online about your company’s products and services. Last year, the FTC issued new Enforcement Guidelines that require employees to disclose their relationships with their employer whenever they post comments or positive reviews about their employer’s product on a social media site.

What’s the best way to get a job right now? Networking. To reap the benefits of your network, you’ll first want to make sure it’s as strongly woven as a trapeze net. Start by effectively deploying LinkedIn. Susan Colantuono, CEO of Leading Women, says she uses LinkedIn in six ways to nurture her network:

Are you listening carefully? Then you’re missing the point, say two young business leaders in their book on decision-making. The point isn’t how you listen but why.
Master negotiator Herb Cohen gives us questions you want to have answered before going into any negotiation:

Anyone who has worked for two or more bosses can tell you: The division of labor often leaves you feeling stretched both ways. But with some schedule-wrangling and communication skills, you can manage the work more smoothly.

One of the most common reader questions we receive is about the serial comma—that is, the comma that comes before the “and” when you’re listing a series of things. The question is, “Should I use it or not use it?” The answer is, it’s up to you. The serial comma is used by some publications and dismissed by others, which makes it a matter of style.