Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

If you’re like most people, the last thing you want to hear after you’ve finally worked up your nerve to ask for what you want is a big, fat no. Rejection isn’t fun. But rejection is a great time to take stock.

More than 20 million people have downloaded Bump, an application that allows people to bump their smartphones together to exchange contact information. But that doesn’t mean the end of business cards.

The National Labor Relations Board has settled with a company that fired an employee for posting negative comments about a boss on her Facebook page. The case seems to signal that employee communications that happen via social media constitute protected activity under federal law. Does your social media policy go too far?
In theory, the word “ma’am” is a courtesy extended to women. But many women say it makes them cringe. The best course of action? When in doubt, skip the courtesy term altogether.

In what could be a groundbreaking case, the National Labor Relations Board filed an unfair labor practice complaint last month against a Connecticut company that fired a worker who complained about her supervisor on Facebook. This is the first case in which the NLRB has argued that workers’ criticisms on social networking sites are protected activity.

As a small business owner, you may give good clients gifts during the course of the year to reward them for their loyalty. But deductions for business gifts are limited to a paltry $25 annually per recipient. Strategy: Know all the “ins” and “outs” of the tax rules. With some careful planning, you may be able to maximize the deductions for your business.

Individual differences in our preferences for certain kinds of outcomes when we interact with other people strongly affect how we approach negotiation, according to Carnegie Mellon University professor Laurie Weingart. Weingart and other psychologists have pinpointed four basic negotiating personalities:
Check your writing twice for misuse of these easy-to-miss homonyms, which a spell-checker won’t catch:

It’s no laughing matter when your credibility plummets because you use the wrong word in a critical communication, and habitual errors can hobble your career. Here are some commonly misused words and how to use them:

It's time to ban unproductive meetings! Ensure the success of your next meeting by asking these five questions. They’ll set the stage for participants to make the most of the time they spend in the conference room. Feel free to pass along these suggestions to everyone in your workplace who organizes meetings.