Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Do you tend to eschew the limelight, think before you speak or feel most ener­gized by spending time alone? In a survey by TheLadders.com, 65% of senior managers said that introversion was an impediment to reaching higher management levels. That finding is easily debunkable.

Whenever possible, choose concrete words to express your ideas, says Deborah Dumaine, author of Write to the Top. “Abstract writing is open to many interpretations, all potentially inaccurate,” she says. “Make a real effort to clarify your ideas so that the reader understands your intention.”

Every day brings new initiatives, new market developments, new personnel. Sometimes, I wish I could download every last bit of the latest news and e-mail everyone, so that no one feels left out. In theory, the managers who report to me are supposed to relay my messages to the troops. Here's how I make sure my messages cascade down accurately:

The time to register for those fall-season administrative profes­sional conferences is now. As appealing as they look, though, are they worth the cost and time investment?

When she won the Oscar this year, actress Melissa Leo made the mistake of dropping the F-bomb as part of her speech on live television. Tip: Prior to walking into a room or onto a stage, practice your spiel.
According to a recent survey, 22% of employees say they use some form of social networking five or more times per week, and 15% admit they access social networking while at work for personal reasons. Yet, only 22% of companies have a formal policy that guides employees in how they can use social networking at work. Here's why you need one—and what it should include.
OMG! The Oxford English Dic­tionary officially approves of the three-letter “word.” Among the entries in its latest edition are a number of expressions that first became popular online but then crossed over into everyday use.
If you're preparing to deliver a presentation to the top brass, remember three words: Less is more. Impatient CEOs want your conclusion, pronto.
The intensity with which you grip a pen as you sign a contract or write a check says something about how you feel at that moment. The question is whether you're aware of those feelings.
Landing a new position at a company can be thrilling, but the opportunity often comes with new-job jitters. What to do when you’re the new kid on the block? Follow these strategies to build your confidence and maximize the moment:
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