Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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One of our subscribers was alarmed by our recent article about the job market driving employees to go to extremes to look “youthful.” We agree that all employees should be aware of what constitutes discrimination—and what doesn’t.

At some point, it will happen: Suddenly you’ll find yourself face-to-face with the company CEO, with a few brief minutes to make your best impression. What will you say? Here’s fodder for just those occasions:

Consider two administrative assistants within the same company: Tara forges relationships across departmental lines while Max is mainly interested in meeting his team’s needs. When it’s time for company leadership to tap employees to work on a new, interdepartmental project, whom do you think they’ll pick?

E-mail newsletters remain one of the most effective ways to build relationships with customers. For proof, look no further than the recent popularity of Groupon. If you’re asked to develop an e-mail newsletter, keep in mind these tips:

Paradoxically, being a perfectionist could get in the way of your ability to polish your business-writing skills. One professor at Smith College, Randy O. Frost, has studied perfectionism for years. He believes that perfectionists avoid writing tasks, procrastinate about them, and avoid having others review their work—all of which hinder improvement.

At your next professional conference, balance the time spent in formal sessions with informal time talking to others in your field. Three ways to reap the benefits of a conference, beyond the tracks:

Frances Hesselbein, who led the Girl Scouts of the USA from 1976 to 1990, believes that anyone can be a leader, no matter where he or she finds themselves in an organization.
Grammar Girl has debunked these grammar rules, saying, “Almost everyone believes at least one of these myths”:

Use these six strategies to say "No" to a request for your time ... and make it stick:

Staying focused on one task could be the single biggest challenge in the digital era. Tony Schwartz, CEO of The Energy Project and author of The Way We’re Working Isn’t Working, believes these six simple steps are the first steps to gaining control of your attention—and your life:
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