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Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Research shows that, by May, most New Year's resolutions are gathering dust. If this has happened to you, resolve now to use the energy spring fever gives you to get back on track. Here's a step-by-step plan for turning those worthwhile resolutions you made back in January into your new habits of today.

As an admin, you may be tasked with helping to set agendas, scheduling and taking minutes. But how much power do you have to keep meetings productive? Plenty. Look for clues in the way meetings work at Google. You may find that not all of these tips are replicable at your office, but it’s a place to start.

Network by sharing online content, using the appropriate “share” buttons ... Try this radical solution to unproductive meetings ... Unhappy with what shows up when you google your name? Build your profile on business social-networking sites ... Be explicit when asking for a favor ...
Don’t read too much into the NLRB's recent "Facebook rant" ruling. Despite much employer hand-wringing, the decision didn't give employees a free pass on social media posts. They still don’t have license to defame, disparage or otherwise trash their company, management, product or co-workers. Here's why.

Dunder-mifflin Well, after many years in the job, Michael Scott has left the office at Dunder Mifflin to pursue other dreams. It remains to be seen how things are going to go for the team with the new boss.

You may or may not be surprised how often I hear in my coaching work about senior level bosses who are basically clueless. The cluelessness can show up in different ways – time sucking, pointless requests that come out of left field; no clear direction; much more emphasis on bluster and style than on the substance of getting things done. The list could go on and on. (Feel free to add your own observations on what makes for a clueless boss in the comments.)

As I wrote hear a few months ago, leaders can change the weather. If you’ve got a boss who is foggy and cloudy in their approach, it’s pretty easy for everyone on their team to show up foggy and cloudy. Obviously, that’s a pretty dangerous career situation for everyone in that boss’s organization. How do you help yourself and your team survive when you find yourself in a clueless boss induced fog bank?

Here are five things some of my savvy leadership coaching clients have done to survive a clueless boss:

You know the saying: One bad apple can spoil the whole bunch. If you’re a manager, you may occasionally encounter a bad apple. So what does a leader do to stop “problem” employees from spreading their negative influence?

Employees will undoubtedly leave their termination meeting in a foul mood. So, don't give them any reason during that meeting to send them marching to a lawyer's office. As you'll see in the case below, one inflammatory phrase from a supervisor can spark a lawsuit...
For nearly a decade, Tony Schwartz has be­gun his workdays by focusing for 90 minutes, uninterrupted, on the task he deemed most important the night before. After 90 minutes—the optimal human limit for intense focus—he takes a break.
Need to persuade a co-worker to embrace a new policy? Want buy-in from your supervisor to pay for your association fee? People are more likely to be persuaded when you share examples, references or testimonials from others they feel are just like them. It’s called Social Proof.

Job descriptions are the cornerstone of communication between you and your staff. Job descriptions can also be useful tools in court. Make sure you have job descriptions for all employees’ positions. Then keep those descriptions updated whenever the duties change.

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