Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Do more math to achieve greater career success ... Do away with the idea that maintaining eye contact is always a good thing ... Rid yourself of email déjà vu with Google’s Canned Re­­sponses.
Paying attention enhances our memory, but it’s not a simple feat. Fortunately, we can employ numerous tricks to make sure in­­for­­mation sticks.
Improve your department’s service performance by considering some of the ways you have been pleasantly surprised as a customer.
Just launched in January, Brand Aid isn’t a book about manipulating others, putting on airs or saying things you don’t really mean. It IS about using your words and actions mindfully.
Strong managerial communication is about encouraging participation and tapping employees’ brainpower, not putting up barriers to their creativity. Don’t tell employees how or what to think.
You can cause conflict when you respond to questions in an aggressive or rude way. Here are three tips you should remember when you respond to people’s questions:
Are you planning a big speech or presentation? Follow this uncommon advice from Sean Luce, Head National Instructor for the Luce Performance Group International.
The Golden Globes often provide public speaking inspiration. However, Deborah Grayson Riegel, an expert in presentation and interpersonal communication skills, explains how the speeches fell short this year and offers advice we can all use:
Employees may complain to you that their jobs are too difficult. However, a little probing usually reveals they’re referring to stumbling blocks that, in total, constitute only a small part of their workdays.
If some employees work at home—even on a part-time basis—they may feel out of the loop and unmotivated at times. To keep those employees feeling connected and motivated, take these steps:
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