Conflict happens in all corners of the workplace. But if issues aren't settled, bad things can happen: Good people quit, morale can plummet and, sometimes, violence can erupt. But supervisors and managers don't need to become certified mediators to settle disputes. You just need to understand some basics about human behavior, practice the fine art of paying attention and offer yourself as a neutral party who wants to resolve the problem.
In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?
We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.
Perfume? Too personal. Coffee maker? Too expensive (unless it’s a group gift). The rules for gift-giving at work, in those offices that swap presents, are fairly straightforward. Here’s advice from experts:
Janie used to wear a ponytail to work, along with scant makeup, khakis, sweaters and loafers. Then a “Power of Image” workshop changed how she presented herself. Now, when she shares her ideas with senior managers, they listen and buy in to what she’s saying.
Allan Stark loves to haggle. In his world, everybody can make out better on every deal. He’s made a second career by offering his negotiating skills on the web. His pitch: He’ll do even better on the very best deal you can make and then split the savings. Stark offers these tips:
When a group of co-workers chip in to buy a gift for a colleague, should they allow noncontributors to sign the card, as well? Or should they leave the gift shirkers out in the cold? An office coordinator in Florida posed this etiquette question to us recently.