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Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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As customer satisfaction scores continue to decline, take a page from the Ritz-Carlton playbook to motivate your team and to improve the service you offer your customers.
In recent rulings, the Supreme Court clearly signaled its unwillingness to tolerate even the appearance of circumventing the nation’s anti-discrimination laws. Employers must have investigative procedures in place to help guide decision-making when an employee could be disciplined or terminated.

The most important two minutes of your speech occur before you take the stage. Practicing nonverbal cues, or body language, will “optimally configure your brain to deal with a stressful situation," says Harvard Business School professor Amy Cuddy.

Here’s why you’re distracted: The hub where your work happens—the computer—is also where endless distractions reside. To stay focused during the workday, let your deepest values become a more powerful guide to your behaviors.

Judges don’t want your job. They don’t see courtrooms as publicly funded HR offices, and will often try to defer to employer decisions as much as possible. That’s a huge advantage for employers. Capitalize on that by giving the court something to hang a favorable decision on. That something is often a clear and fair disciplinary process.

U.S. workers could use a little cheering up. We could all use less snark, more support in the workplace. What can you do about it?

A while back, Google set out to improve the skills of its managers. A bunch of statisticians compared correlations in the words and phrases that came up again and again in performance reviews, feedback surveys and recognition nominations.  The end result: a simple yet elegant list of eight things the best Google managers do:

Ken Anderson beat the odds to become one of the most prolific quarterbacks in National Football League history. Slow-footed quarterbacks with weak arms aren’t even supposed to make the NFL, much less lead the Cincinnati Bengals to the Super Bowl. How he did it:

It doesn’t hurt that accounting firm Grant Thornton offers flexible work schedules, commuter spending accounts, dependent care and an employee assistance program. But execs there attribute the organization’s culture of long-term retention to what they consider a family-like environment at their branch offices.

When you help someone by connecting them via an e-mail introduction, follow these three basic rules: 1. Be clear and up front about your motive. 2. Don’t copy all parties unless you are 100% positive the recipient will be open to the introduction. 3. Give the recipient an “out.”
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