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Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Say one of your employees stops by your office with a troubled look on her face. She has a complaint, but wants to speak with you “off the record.” Can you comply with her request for confidentiality? Should you? It all depends on the content and context of the complaint.

Nearly six in 10 Americans (56%) say they have lost their temper due to poor service. Unfortunately, rudeness runs rampant in today’s society, which means it’s even more appreciated by others when you show courtesy, patience and problem-solving ability.

You’re giving a presentation to a group of fellow admins, and it’s going as smooth as butter. Now, fast forward to the next week. Once again, you’ve been asked to share your knowledge with a group. Only this time, you’re nervous. You’re convinced that you don’t have the ability to do it. Why?

Next time you feel cornered, remember this: In bullfighting, there’s a place in the ring where the bull feels safe. It's called the querencia. For people, the querencia is a place or point of departure in our inner lives.
Employers operate in an increasingly complex legal environment, made all the more difficult by the tough economy. Hiring has emerged as a particular trouble spot. Here are the key liability hot spots you must watch out for in the hiring process:
You can’t always get what you want, but you might get the one thing you deeply desire—if you know how to visualize it. Mark Murphy, founder and CEO of Leadership IQ and author of Hard Goals, tells us that visualizations are an important motivator when you’re working toward a goal.

Which are you more likely to write: “Do not waste energy” or “Conserve energy”? If your writing contains a lot of “no’s” and “not’s,” it’s a signal of negative writing. Using positive language is a better way to promote your ideas.

Are you eating out of the office on Wednesday? Emily Pines and Inna Kurbatsky, of the Take Back Your Lunch campaign, are pushing for workers to schedule lunch outside the office at least one day a week during summer.

For Susan Ershler, reaching her goal didn’t just feel like climbing a moun­tain. She actually did climb one—or, rather, she climbed the tallest mountain on each continent. Ershler now tours and speaks about how she accomplished seemingly impossible goals, all while holding high-ranking sales positions in Fortune 500 companies.

Do you multitask while checking your BlackBerry? According to Ryan Hamilton, an assis­tant pro­fessor of marketing at Emory Uni­ver­sity, you may have a more difficult time controlling your temper or staying on a diet. A new study finds that frequently switching your mindset weakens your self-control.

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