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Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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One reader didn’t agree with some of the “8 signs you work with a deadbeat” in a recent article. “I think some of the items did not necessarily have anything to do with being a deadbeat and many signs that do were left out ... "
The grammar police are applying full force to the rampant misuse of quotation marks. At least one web site and The Book of “Unnecessary” Quotation Marks are documenting the sometimes hilarious application of quotations in inap­propriate places. Examples of publicly posted signs:
They're in every office. Nosy, rude and even outright hostile co-workers drag you down. What's worse, they distract you from your work, threaten your career and drain you emotionally. When a co-worker asks you a way-too-personal question, here are 6 polite ways to respond to her prying questions... When a jaw-droppingly rude email arrives in your inbox, follow these steps...
When I ask the question, “Do you validate?” I’m not referring to my garage parking stub, but rather do you take the time to make others feel worthy? Do you validate co-workers’, colleagues’ and clients’ feelings regularly? Learn how to validate others to truly create a positive connection in the workplace—and you’ll walk away feeling validated, too.
Working quickly is a virtue ... unless you’re proofreading. You’ll likely glide over grammar errors and speed past misspellings. Instead, slow down and follow these readers’ tips.

When dashing off your next memo, report or e-mail, cut right to the core points. HR directors from half of the 120 major American corporations polled in a recent study said they consider writing ability when making promotions. "You can't move up without writing skills," one HR director said.

When a jaw-droppingly rude email arrives in your inbox, here's how to react: 1.  Draft the email you wish you could send. 2.  Start with, “Thank you.” 3.  Volunteer to get on the phone. 4.  Call her out.
What does your boss really want? Simple answers. Get in the habit of boiling down information for your boss by beginning with the phrase, “Here’s what’s important ...” or “The bottom line is ...” The boss will appreciate a simple answer.

Parents are known for delivering classic career advice such as “Do what you love” and “Dress on the same level as your boss.” But what advice has served you best in your career? A few of our readers recently shared the career wisdom they carry with them:

Say one of your employees stops by your office with a troubled look on her face. She has a complaint, but wants to speak with you “off the record.” Can you comply with her request for confidentiality? Should you? It all depends on the content and context of the complaint.

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