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Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Knowledge still confers power. Five things you can do to maximize it: 1. Follow up immediately. 2. Let yourself learn. 3. Focus. Now. 4. Explain what you learned. 5. Ask.

The co-worker in the next cubicle hums all day. Yesterday your boss dressed you down in front of the entire team. Another admin has been griping about the same issue for a week. In every case, it would be all too easy to ignore the problem, or avoid confrontation by sending an email. But in every case, a live conversation is the better solution.

When Olympus Corp. CEO Michael C. Woodford got fired recently, he fought back by going to the press with claims of financial wrongdoing by the company. His is a lesson in how to carefully orchestrate a forced exit.

Veridian Credit Union issued this ultimatum to workers: Quit smoking, curb obesity, or you’ll pay more for health care in 2013. That workplace trend is on the rise, giving us one more reason to make “get healthier” a resolution for 2012.

The power of transparency is that it speeds trust and collaboration, says Dov Seidman, founder and CEO of compliance training firm LRN. And, surprisingly, it’s incredibly disarming.

You wake up late, quarrel with your spouse, and a car cuts you off during your commute. When you get to work, you’re in a foul mood. Researchers have found a link be­­tween that morning mood and your performance during the workday. Stop a bad mood from hurting office productivity:

No matter what you do in life, you have to sell something, writes author Michael Ellsberg—selling your boss on why he should promote you, selling your brilliant idea, or selling co-workers on why they should donate to your cause. How to sell, in a nutshell:
Just knowing someone, or knowing how to reach someone, isn’t enough to impress anymore. “What you want to know now is whether I have anything compelling to say,” says Jason Seiden.
Thanks to Twitter, Facebook and ­LinkedIn, there are hardly any barriers to someone being included in one of your networks. How often have you received adulation through social media? Did you trust them?

Protect your job—or set yourself up for a promotion—by communicating your quantifiable on-the-job results at a moment’s notice. Warm up with this exercise:

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