Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Job descriptions are the cornerstone of communication between managers and their employees. After all, it's hard for supervisors to measure job effectiveness during performance reviews unless they and the employee both know what's expected. Here's how to do job descriptions right.
While these phrases aren’t grammatically incorrect, they tend to be used in all the wrong places: “With all due respect, ...” “Does that make sense?” ... “I hear what you’re saying, but ...”
The latest technology trend? Going low-tech and “un­­plug­­ging” to get our most meaningful work done. Many are realizing we may need to take drastic mea­­sures to “switch off.” Here are some low-tech suggestions:

In some offices, you might kick-start relationships between older and younger workers with these tips:Try reverse-mentoring ... Go out of your way to collaborate with different generations ... Don’t get hung up on office eti­­quette you think everyone should be following.

“Decades of research have consistently shown that brainstorming groups think of far fewer ideas than the same number of people who work alone and later pool their ideas,” says Keith Sawyer, a psychologist.
Stop monopolizing a conversation. Every time someone asks you a question, ask one in return ... Resist the urge to do several things at once ... Avoid sending an email to the wrong person, with this tip from Patricia Robb, author of the “Laughing All the Way to Work” blog ...
What don’t managers want from em­­ployees? Check out this list of flaws that describe unsuccessful em­­ployees, according to their bosses. The list was compiled by John Feather­­stone, author of Start Hiring Winners:
Practice. That’s the best way to get comfortable with speaking in front of others. Although the idea of pub­­lic speaking may sound ter­­ri­­fy­­ing, your confidence will get a major boost from stepping out of your comfort zone and into the spot­­light.
Being powerful doesn’t mean you’re brazen, pushy or trying to control anyone or anything. It simply means you stop focusing on how little power you have in a situation, and instead tap into your talent and determination to influence others to create better outcomes. Start using your skills to make your office or home better for everyone.

Pete Sampras realized early in his tennis career that his opponent wasn’t beating him. Sampras was beating himself. It wasn’t just that he’d played badly, Sampras says now. “I also played without heart, which is a greater sin.” Later in his career, Sampras saw reality with rare objectivity. He lists five truisms as mostly fair and all realistic, starting with "You're only as good as your last win..."

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